Coronavirus: cruise cancellation policies.
From river to ocean, small-ship to mega-vessels, this is our comprehensive list of cruise line cancellation policies and suspension dates.
Last updated Sep 9, 2020 Details of temporary changes to cruise line cancellation policies are as below.
This list is updated regularly; you can find all the latest cruise news here.
A-Rosa A-Rosa River Cruises has resumed sailings on the Douro (since June 17); Rhine (since June 19); Danube (June 20); and Rhone (July 11). A-Rosa is offering free rebooking to a later date in either the 2020 or 2021 season and guests will receive an additional on board credit of €50 per person.
They will also receive a special discount of 30 per cent off a future A-Rosa cruise.
AmaWaterways AmaWaterways has suspended all cruises until October 31, 2020.
Guests who were booked on a cruise that is being cancelled have the option of receiving a future cruise credit, equal to 115 per cent of the value of all services purchased through AmaWaterways, or receiving a full monetary refund.
The future cruise credit is applicable on all European or Mekong River cruise sailings before December 31, 2022.
APT Touring APT Touring has announced it is suspending cruises until December 31, 2020.
For anyone booked to travel in 2020, APT Touring has introduced its new Covid Flexible Booking Cover, which gives customers the option to change their booking free of charge and the flexibility to change their booking up to 100 days before departure. Avalon Waterways Avalon Waterways has suspended cruises until October 31, 2020.
Azamara, Royal Caribbean, Celebrity & Silversea Royal Caribbean Cruises, which operates Royal Caribbean International, Celebrity Cruises, Azamara and Silversea, has suspended cruises until October 31, 2020.
Carnival Cruise Line Carnival Cruise Line has suspended cruises until October 31, 2020. Carnival is giving guests who wish to move their booking to a later date a rebooking offer that combines a future cruise credit and either a $300 or $600 onboard credit.
Guests have the option to receive a full refund.
Celestyal Cruises Celestyal Cruises has suspended all cruises until March 6
For all named and paid individual guests impacted by this suspension, Celestyal Cruises is offering a future cruise credit (FCC) valued at 120 per cent of original booking value.
Guests will have until the end of December 2021 to redeem their FCC against any of Celestyal Cruises’ itineraries through end of December 2022.
To provide additional peace of mind.
Should guests choose not to redeem their FCC by end of December 2021
they will automatically receive a full refund equal to the original amount paid to Celestyal upon the voucher’s expiration.
Celestyal Cruises will automatically send the FCC voucher directly to guests or their travel agents, so there will be no need to call the contact centre other than to rebook.
CroisiEurope CroisiEurope has resumed cruises on its routes in France, Croatia and on the Danube.
In a statement the line said: “Customers affected by cancellations can rebook their cruise or receive a refund credit note valid for 18 months from the date of issue, which can be redeemed against bookings made before December 15, 2021, on any cruise subject to availability.” Crystal Crystal has cancelled all 2020 cruises for its ocean, yacht and river fleet.
Crystal is providing all affected guests with credits equal to 125 per cent of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, .
And any air and hotel packages booked through Crystal
For guests who have not fully paid, the credit will then be based on the deposited amount.
Credits are valid on any Crystal experience (ocean
river, yacht or expedition) embarking through December 31, 2023.
For river sailings, guests can move their current 2020 reservation, including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare and port charges – representing a significant value for them.
If a guest chooses not to rollover their cruise to a 2021 river sailing.
They may transfer their reservation to any Crystal experience (ocean
river, yacht or expedition) embarking through December 31, 2023 at prevailing rates.
All monies paid will be transferred to the new reservation.
Cunard & P&O Cruises P&O Cruises has suspended cruises until October 15
2020, while Cunard has cancelled all sailings until at least March 25, 2021. The first ship to sail again will be the Queen Elizabeth on March 25, followed by the Queen Mary 2 on April 18 and the Queen Victoria on May 16.
Guests with a holiday affected will automatically receive a 125 per cent future cruise credit (FCC).
FCCs may be used for any sailing up to the end of March 2022
Disney Disney has suspended cruises until October 31, 2020.
Disney Dream voyages are cancelled until November 8, Disney Magic until November 7 and Disney Wonder until November 6.
Emerald Waterways/Scenic The Scenic Group, including Scenic Luxury Cruises & Tours and Emerald Cruises has announced it will suspend operations October 31, 2020.
The Scenic Group is offering booked guests a flexible future travel credit (FTC) valued at 110 per cent of monies deposited on any affected river and cruise booking and 100 per cent of monies deposited on any affected land tours.
Guests will be offered a FTC that can be applied to any new or existing booking across the portfolio of brands through to June 30, 2023.
The FTC is fully transferrable to another guest.
Should a guest be unable to travel by June 30, 2023, they will be given a refund.
Fred Olsen Cruise Lines On August 21, Fred Olsen Cruise Lines confirmed that Black Watch and Boudicca would depart the fleet and sailings on both vessels will be replaced by newer acquisitions from Holland America Line, which will enter service as Borealis and Bolette.
Fred Olsen has currently suspended its sailings as follows: Balmoral (suspended to December 9, 2020); Borealis (December 22, 2020); Bolette (March 25, 2021); Braemar (March 20, 2021); 2021 Grand Voyage (March 11, 2021).
G Adventures G Adventures has suspended all cruises until January 2021.
All UK travellers booked on a tour who do not wish to rebook their trip to a later date will receive a fully-protected refund credit note for 100 per cent of the amount paid for all booked tour services, including pre- and post-night accommodation and transfers, as well as an additional 10 per cent travel credit as a gesture of goodwill, to be used on any tour departing up to two years from the end of the month of their tour’s suspension.
If the traveller desires a cash refund this will be provided to them as soon as possible, and no later than January 31, 2021.
G Adventures is offering a Book With Confidence policy, which lets them cancel and rebook their tour closer to the time of departure.
Holland America Line Holland America Line has cancelled all cruises until at least December 15, 2020.
In July, the line announced that Maasdam, Veendam, Rotterdam and Amsterdam would leave the fleet this year.
Most cruises aboard these ships have been cancelled.
The 2021 Grand Voyage has been cancelled and moved to 2022, where it will operate aboard Zaandam.
Rotterdam’s Grand Africa Voyage in October 2021 will now take place aboard Zaandam on the same dates.
Guests who have paid in full will receive a 125 per cent future cruise credit of the base fare paid.
Those who have not paid in full will receive a future cruise credit double the amount of the deposit paid for the cruise.
Hurtigruten Hurtigruten resumed some coastal cruises on June 16.
It has suspended expedition cruises until September 30, 2020 while its Alaska season has been cancelled.
Guests booked on sailings before September 30, 2020 can rebook for a later date free of charge.
Marella Cruises Marella Cruises has cancelled all sailings until November 15
2020 and only Marella Explorer will sail this year on Canary Islands itineraries from November 16.
All customers whose bookings are impacted by the changes will receive a refund credit and up to 10 per cent incentive of the total value of their booking, or they can request a cash refund via an online form on the Tui website.
MSC MSC Cruises is due to restart cruises with 14 ships from October 31
It has begun Mediterranean cruises for travellers in the Schengen area this summer with MSC Grandiosa and will do so later with MSC Magnifica. MSC Cruises UK & Ireland is offering guests affected by the cancellations a future cruise credit of 125 per cent to be used on a future cruise through to the end of 2021. Norwegian Cruise Line, Oceania & Regent The three Norwegian Cruise Line Holdings brands, Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises have suspended operations until October 31, 2020.
“The safety, security and well-being of our guests and crew is our highest priority. With the Covid-19 coronavirus impacting communities around the globe, we have enacted a voluntary temporary suspension of cruise voyages across our brands effective immediately,” said Frank Del Rio, president and chief executive officer of Norwegian Cruise Line Holdings Ltd.
“We understand the inconvenience that this disruption may cause our guests and travel partners during these quickly evolving and challenging times, and we appreciate their understanding as we partner with local, state, federal and global agencies to combat the spread of Covid-19.” Paul Gauguin Cruises Paul Gauguin Cruises restarted sailings on July 11 for residents of French Polynesia, and July 29 for international travellers.
After a Covid-19 outbreak onboard the July 29 sailing, the ship resumed operations on August 22.
Ponant Ponant restarted cruises in July for the French market.
Princess Cruises Princess Cruises has cancelled sailings on most of its fleet until December 15, 2020, including voyages in Asia, the Caribbean, the California Coast, Hawaii, Mexico, the Panama Canal, South America, Antarctica, Japan, Tahiti and the South Pacific.
Cruises in and out of Australia and New Zealand on Majestic Princess
Regal Princess, Sapphire Princess, Sea Princess and Sun Princess are cancelled until December 12, 2020.
Additionally, Princess has cancelled its 2021 world cruise voyages aboard Island Princess and Pacific Princess.
Guests currently booked on these cancelled voyages who have paid Princess in full will have the option to receive a refundable future cruise credit (FCC) equivalent to 100 per cent of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25 per cent of the cruise fare.
Riviera Travel Riviera recommenced river cruises from August 16.
Saga Saga has cancelled all cruises aboard the new Spirit of Adventure until November 5 and on Spirit of Discovery until December 16.
Seabourn Seabourn has paused global operations until November 20, 2020, with some ships suspended for longer.
These are Seabourn Encore (until January 6, 2021); Seabourn Ovation (January 3, 2021); Seabourn Quest (May 10, 2021); Seabourn Sojourn (May 24, 2021), including the cancellation of the 2021 World Cruise.
Guests with impacted cruises will receive a future cruise credit.
If they’ve paid in full they will receive 125 per cent credit of the cruise base fare.
If a deposit has been paid guests will receive 125 per cent of the deposit paid, plus $300 on board credit per suite.
Titan Titan has suspended all tour and cruise departures until January 31, 2021.
Uniworld Uniworld has suspended all river cruises until September 15, 2020, offering booked guests the opportunity to move their reservation to another itinerary in 2020 or 2021.
They also have the option to receive a future cruise credit, which is eligible for the next 24 months.
In a statement, Uniworld said: “If you have a booking on one of these suspended voyages, please know that you may rebook your travel dates to any 2020 or 2021 cruise or receive a future cruise credit eligible to be used during the next 24 months.” Viking Viking has suspended all ocean and river cruises until the end of the year.
The line is offering 125 per cent future cruise credits. Virgin Virgin Voyages has delayed its showcase tour and inaugural season of its first ship Scarlet Lady until November 1, 2020.
Those booked on a cruise that has been cancelled can opt for 200 per cent in future cruise credit (FCC) which can be applied to another sailing, up to $500 in onboard credit, or 100 per cent refund, .
Plus 25 per cent FCC on the value paid to use for a future booking
Windstar Windstar has suspended all cruise operations until January 1, 2021.
Guests on cancelled cruises receive the choice of a future cruise credit valued at 125 per cent of all monies paid to Windstar Cruises or a refund equal to the amount paid on the Windstar booking.
Guests have 24 months to book and embark on any available Windstar cruise using their future cruise credit.
Windstar has launched a new Travel Assurance Booking Policy
which is applicable to new and existing cruises departing until December 31, 2021.
Travellers who cancel a cruise booking up to 15 days prior to departure will receive a 100 per cent future cruise credit to be used on another Windstar departure within one year of the issue date of the credit.
The offer is for cruise fares only.
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